FREE BOOK REVEALS
'HOW TO KEEP DIGITAL MARKETING CLIENTS LONGER'
THE ULTIMATE HANDBOOK
FOR DIGITAL MARKETING AGENCIES LOOKING TO REDUCE CHURN & RETAIN MORE CLIENTS!
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WHILE THERE ARE HUNDREDS OF TRAININGS FOCUSED ON ‘GETTING’ CLIENTS, NOBODY TELLS YOU THE HARSH REALITY:
IF YOU CAN’T KEEP CLIENTS,
YOU DON’T HAVE A BUSINESS
AND THIS IS A BIG DEAL BECAUSE…
A 5% INCREASE IN CLIENT RETENTION CAN IMPROVE PROFITS BY BETWEEN 25% AND 95%
So how do you get them to stay?
Believe it or not, it’s not about results.
You’ve probably experienced this yourself, and often wondered “why did they leave?”
Well, getting clients to stay with you longer all boils down to 3 key elements I refer to as “the sticky triad” and you have to get all your ducks in a row…
If you’re reading this now - chances are you’re frustrated (like I was) because you haven’t quite figured out HOW to do that, and it’s one of the biggest factors that’s holding your agency back from getting out of the “cycle of stuck”, building your team, and enjoying the sort of lifestyle most people only dream of.
With this free handbook (simaply cover the shipping and handling) you're getting the exact step-by-step processes we used to keep more clients as we grew exponentially to become a seven figure agency in less than two years (and on the INC 500 list for the last four years), which have now been modeled by hundreds of agency owners.
THIS IS WHAT OTHER
INDUSTRY EXPERTS SAY ABOUT JOSH
Ryan Deiss
Digital Marketer
Josh's new book is a guide the digital marketing world needed. Over and over, I see marketing agencies place too much emphasis on landing clients and not nearly enough on retention. In his masterful book, Josh highlights the vital importance of retention for success and profitability and provides the expert strategies he's picked up through his experience as a highly successful marketing agency owner. I'm proud to recommend this guide to all my fellow marketers. This roadmap could be the key to unlocking your success as a seven-figure marketing agency.
Justin Brooke
AdSkills
Josh Nelson is the real deal. When it comes to agency systems, he’s one of the best. This book shouldn’t go on a bookshelf, it belongs on your desk with a highlighter and notepad nearby. Today many use the term “playbook” loosely but this book is really a playbook. If you want to read stories and history, don’t read this book. If you want step-by-step hand-holding instructions then this is the book for you. It’s literally a build your agency one chapter at a time kind of book.
JC Hite
Founder and CEO of Hite Digital International
What an insightful, expert take on client retention for digital marketing agencies! Josh uses his personal experience and descriptive examples to lay out the exact steps agencies need to take to retain clients. If your agency is struggling with retention, you need this guide. If you think your agency has retention in the bag, trust me — you can still learn a thing or two from this guide. I can't recommend this book highly enough.
Dennis Yu
CEO of BlitzMetrics
Josh Nelson is a powerhouse of a digital marketer and entrepreneur. I know very few other people equipped with the skills and experience to write such a definitive guide for client retention, and even fewer who are willing to share their secrets to success with the world. Josh’s heart for helping agency owners succeed is unmatched. Read this book cover to cover, put Josh’s Retention Roadmap Action Steps to work, and see the profits pour in
Frankie Fihn
Beyond Agency Profits
The single most important number in your agency is retention and Josh Nelson has given laid out how a professional seven figure agency builds growing income month after month. Retention is what separates the amateurs from the pros.
THE ONLY HANDBOOK YOU’LL EVER NEED TO KEEP YOUR CLIENTS UP TO 10X LONGER
SO WHAT’S THIS HANDBOOK ALL ABOUT?
First, we’ll dive into the number 1 reason clients drop off and give you the exact step-by-step formula I used personally to counteract it.
Next is how to craft a world class on-boarding experience…
This moves mountains in getting them over the initial hurdle of buyers remorse - something everybody goes through after a substantial purchase.
Following this, we dive into reporting and communication as I reveal the specific metrics to track to forecast your client retention and future cashflow with accuracy…
Together with how often to review them and what healthy metrics and ideal retention targets should look like.
BOTTOM LINE:
WHAT YOU MEASURE IMPROVES.
And finally we’ll cover how to manage success as you grow… and how to move yourself out of the day to day running of your business.
HINT: It’s not just about WHO you have working in your business and HOW you train them - you have to have the right personalities in the right positions with the right responsibilities attached to the role - and never cross mingle them.
MORE RESULTS MY CLIENTS HAVE ACHIEVED
$3,000,000 PER YEAR!
Jimmy runs a $3M per year digital marketing agency serving the Orthodontist market & is growing every month.
FROM $9K TO $55K/M
Danny Barrera was stuck at just around $9K per month for years and is now doing over $55K+ per month serving Decorative Concrete Contractors.
STARTUP TO $65K PER MONTH!
Brian has grown his agency from startup to over $65K per month in recurring revenue serving the Lawncare Niche.
WHY SHOULD YOU LISTEN TO ME?
Despite two years of hard work (24/7 and weekends), sleepless nights wondering how I was going to pay my bills, dealing with nightmare clients and juggling so many balls my head was spinning…
I closed the doors of my first digital marketing agency.
I felt like a loser, particularly since I had borrowed $10,000 from my dad who was a missionary with a $24,000 income to start it.
Two years later, I decided to give it another crack and despite starting at less than zero…
THIS IS WHAT MY JOURNEY LOOKED LIKE:
DAY 1
ZERO CLIENTS and ZERO INCOME.
YEAR 1
$29,000 per month recurring revenue.
YEAR 2
$69,000 per month recurring revenue.
YEAR 4
Over $175,000 per month recurring revenue.
YEAR 5
Over $196,000 per month recurring revenue (More than $2,352,000 in gross yearly revenues).
YEAR 6
We made the INC 5,000 list of the fastest growing companies in the United States.
YEAR 7
We made the INC 5,000 list again with over $3 Million in yearly revenue.
And today we bill $375,000.00 per month ($4.5 million per year) and have made the list four years in a row.
This exponential growth was only possible because I uncovered the secrets to retaining clients and minimizing ‘churn’ so we could increase our revenue EVERY year.
Now I want to reveal everything I do to make clients ecstatic and bond them for life in my exciting new book.
THIS IS WHAT OTHER
INDUSTRY EXPERTS SAY ABOUT JOSH
Casey Stanton
#1 WSJ Best-Selling Author of "The Fractional CMO Method"
Josh teaches from his direct example of how to build a seven-figure digital marketing agency, step-by-step. I've seen few—among many claimants— who have the credibility, experience, and heart to truly help people build a successful agency. I admire Josh for practicing what he preaches—going out of his way to help the rest of us.
Greg Hickman
AltAgency
Client retention is often left in the shadows of acquisition. I get it, it’s “cool” to say you acquired X new clients this month. However, when you look at any 7 or 8 figure business you’ll notice they play a different game. They care about retention.
Not only is it easier and more cost-effective to retain clients vs. acquiring new ones but, a simple 5% increase in client retention can increase your revenue by 25-95%.
Good news for you, Josh just wrote the step-by-step playbook for retaining clients in your agency.
Even better news — you can start simple and implement one piece at a time and quickly start seeing the difference.
For me, the chapters on setting client expectations and engineering quick wins are two low-hanging fruit things you can do today that will keep your clients around longer.
Shaun Clark
HighLevel Software
The Client Retention Handbook for Digital Marketing Agencies" goes above and beyond the other retention guides out there. In this book, Josh Nelson details the unique methodology that helped his own digital marketing agency retain more clients and grow into the seven-figure success it is today. His detailed steps and accessible breakdowns are refreshing and invaluable. Now, when agency owners come to me for help with retention, I'll gladly slide this book their way.
Joe Troyer
PPCAdLab
In The Client Retention Handbook for Digital Marketing Agencies, Josh lays out actionable steps to retain clients long-term. I've seen too many digital marketing agencies fail because they don't have the right systems in place to prioritize client retention. But Josh's gameplan nails the steps you need to be taking with every single client to create an ongoing relationship. I even learned a few things about client retention from this read. Don't sleep on Josh's guide.
Jody Underhill
When it comes to landing, serving and greatest of all RETAINING clients Josh Nelson is the expert that the smartest seven-figure agencies look to for guidance. In this book Josh not only lays out the exact process he uses everyday in his multiple seven-figure agency he shows you detailed examples you can implement immediately! Most agency owners think that client retention starts after the client has been with you a few months… nope! It starts at Hello! Josh has detailed every touch point and how you can capitalize on wowing the client at each step. We have used many of these strategies to help us grow an agency from 0 to seven-figures in just a few months and keep our clients Wow’d along the way.
I have been part of some of the biggest digital marketing companies in the world and I have never come across anyone that comes from a place of service and integrity like Josh Nelson and his entire organization. I am thankful to have been in a position to see Josh’s journey from the early days to the phenomenal success he is enjoying today. The dedication and hard work it took to create this masterpiece on Client Retention is evident from the first paragraph to the last.
GET THE SPECIFIC
CLIENT RETENTION STRATEGIES
I USED TO BUILD A 7 FIGURE AGENCY GROWING OUR REVENUE EVERY SINGLE YEAR!
THIS IS MY MULTI-7 FIGURE AGENCY WITH OVER 30 FULL-TIME EMPLOYEES
YES, I AM STILL RUNNING A 7 FIGURE AGENCY. I DON'T JUST 'TEACH' MARKETING - I’M IN THE TRENCHES!
In this book I’ll be sharing the proven, step-by-step processes we used to not only get enough clients to build a 7 figure agency, but KEEP them and generate an abundance of referrals. Allowing us to grow our revenue each and every year for the last 7 years…
There is a specific formula to getting it right, and it goes far deeper than simply “getting results.”
Knowing what to say and how to say it at every critical touch point along the way, and then passing on that skill by training the best possible employees for the job.
They’ve not only worked for me, but for countless other agencies! And I am confident they will work for you IF you apply them.
Over the past 4 years I've taken these proven methods to keep more clients for longer, (creating exponential recurring revenue growth year on year) and helped dozens of agency owners from around the world do the same.
And in this book I’m going to give you those exact same strategies…FREE.
WHY IS IT FREE?
While everyone else says “buy from me, give me your money” I am doing the opposite.
I am so certain that these strategies will work for you that I want you to see for yourself just how powerful they are so you can implement and begin to experience them first hand!
And yes, I have got ongoing mentoring and coaching services which I offer… however only after I’ve established incredible value.
Don't miss your chance to discover how to exponentially grow your agency revenue by retaining more clients. Grab your free copy now!
HERE'S A SNEAK PEEK OF
WHAT'S INSIDE
PAGE 21: The #1 reason clients leave (and how to get the perfect ‘results vs. service’ formula).
PAGE 24: The 4 key tenets of long term client retention (hint: most of them are decided BEFORE you even get a client onboard).
PAGE 26: What you must look for when seeking high profit / low headache clients (don’t ignore this, or you’ll be kicking yourself).
PAGE 29: 3 key elements to the Client Retention Game Plan that will add thousands of dollars to your bottom line each month, with minimal effort.
PAGE 30: The single most important thing you must do in the first week of a retainer relationship (it will have a huge impact on whether they stick with you 12 months down the road).
PAGE 32: The 2 most important metrics a client wants to know each month (hint: it’s not analytics, keyword rankings or click-through data).
PAGE 37: 5 Steps to better retention (you’ll love #4, it turned around my agency, and #1 will make you significantly stand out from the competition).
PAGE 39: How to Map out the first 30 and 90 days to ensure an exceptional experience and outcome with the exact emails, messages, calls and direct mail you should send.
PAGE 40: How to manufacture tangible, quick wins in the first couple of weeks (one of the best ways to reduce churn).
PAGE 40: A simple step you can take to avoid having your clients feel like you’re “ghosting” them (it’s one of the biggest complaints clients have, and it causes them to lose confidence and cancel).
PAGE 54: The 5-step specific welcome sequence to use with new clients that makes them feel like you’re really on top of the ball..
PAGE 60: The secret gift we use to give our clients ultimate confidence in our ability & make them feel completely at home.
PAGE 39: How to Map out the first 30 and 90 days to ensure an exceptional experience and outcome with the exact emails, messages, calls and direct mail you should send.
PAGE 40: How to manufacture tangible, quick wins in the first couple of weeks (one of the best ways to reduce churn).
PAGE 40: A simple step you can take to avoid having your clients feel like you’re “ghosting” them (it’s one of the biggest complaints clients have, and it causes them to lose confidence and cancel).
PAGE 54: The 5-step specific welcome sequence to use with new clients that makes them feel like you’re really on top of the ball..
PAGE 60: The secret gift we use to give our clients ultimate confidence in our ability & make them feel completely at home.
AND THAT’S JUST THE TIP OF THE ICEBERG
YOU'LL ALSO DISCOVER
PAGE 72: The 3 most important KPI’s clients care about (hint: less of the right kind of reporting is more).
PAGE 77: What clients are secretly telling you when they don’t want to meet & how to handle it to avoid surprise cancellations.
PAGE 78: The single most powerful element to keeping clients excited, connected and eager to continue.
PAGE 86: The dreaded ‘cap out’ effect. When to remove yourself from certain parts of the business to avoid getting stuck, and never growing.
PAGE 88: The #1 team to put together to free yourself from the greatest challenges of running an agency and bring back work-life balance (plus: the 7 key steps to hiring them. Page 114).
PAGE 97: Exactly what to look for and do to attract top performing ‘A-players’ to your team.
PAGE 112: How to set and manage expectations with your team so they know exactly where they stand (this is the key to job satisfaction, low turnover, and higher profits).
PAGE 115: The exact formula for tracking and measuring client retention, and how to use it for maximum effect. PLUS, you’ll get a FREE bonus to automate it for you.
PAGE 116: The Ideal Retention KPIs (so you know if you’re on target with the best in the business).
PAGE 117: The 5 key success elements to tracking what matters (so you can report magnificent results to clients every single month).
PAGE 97: Exactly what to look for and do to attract top performing ‘A-players’ to your team.
PAGE 112: How to set and manage expectations with your team so they know exactly where they stand (this is the key to job satisfaction, low turnover, and higher profits).
PAGE 115: The exact formula for tracking and measuring client retention, and how to use it for maximum effect. PLUS, you’ll get a FREE bonus to automate it for you.
PAGE 116: The Ideal Retention KPIs (so you know if you’re on target with the best in the business).
PAGE 117: The 5 key success elements to tracking what matters (so you can report magnificent results to clients every single month).
GET YOUR FREE BOOK
SIMPLY SEND ME YOUR ADDRESS
I'd like to rush you a FREE copy of my brand new hardcover book to your doorstep, ASAP.
HERE’S MY MISSION & PROMISE TO YOU
I'm on a mission to help 500 digital marketing agencies hit seven figures & beyond by retaining MORE clients, and I want you to be the next agency success story!
- I run a real agency that does over $4M per year.
- We grew from zero to Seven Figures in less than 2 years.
- Our agency made America's Inc 5000 list of fastest growing companies over the past 4 years.
- We've helped countless others grow from zero to 7 figure agency’s too.
OUR RESULTS SPEAK FOR THEMSELVES
& NOW IT’S YOUR TURN
WILL YOU SEIZE THE DAY & BE THE NEXT 7 FIGURE SUCCESS STORY?
WHAT IF YOU COULD:
- Catch a 'behind-the-scenes' glimpse into our agency?
- Have these specific client retention processes in your business?
- ‘Copy’ what we've done to build $4M/year in revenue & keep it?
- Fire every one of your ‘headache-clients' & choose new dream clients?
- Have more free time to share with your family or loved ones?
MY “BETTER THAN FREE” GUARANTEE:
If (like me) you like to skip ahead to the end of the page, here’s the rundown:
I’ll post you my 122-page book, "The Client Retention Handbook” (usually retailing for $19.95) for FREE.
(Yes, completely FREE) You simply pay the postage: $7.95 US, or $14.95 International to anywhere in the world.
There's no catch and no obligations.. You definitely WON’T be signed up automatically to a “free trial” to a monthly service.
Plus, if you don't absolutely love the book—let me know, and I'll even refund your shipping costs (and you don't even have to ship the book back).
So, CLICK THE BUTTON BELOW to get your FREE copy now! You won't regret it.
GET YOUR FREE BOOK
SIMPLY SEND ME YOUR ADDRESS
I'd like to rush you a FREE copy of my brand new hardcover book to your doorstep, ASAP.
***Limited Copies Available - ACT NOW!***